CVS HealthHubs Connected Health Deployment: Go-to-Market Execution Report

Date September 2019
Author Salud Capital Research Team
Type Operations Report

Table of Contents

  1. Executive Summary
  2. Deployment Geography & Store Selection
  3. Product Tier Strategy & Pricing
  4. Unit Economics Analysis
  5. Hardware Evolution & Technical Integration
  6. Retail Integration Model
  7. Texas Pilot Results & Learnings
  8. Multi-State Expansion (Sept-Oct 2019)
  9. Partnership Economics & Capital Commitments
  10. Customer Metrics & Performance Indicators

Executive Summary

Between May and October 2019, Salud Capital, CVS Health, ADT, and Reemo deployed connected health kiosks and services to 59+ CVS locations across four states. This execution report documents deployment progress, unit economics, and operational learnings from the largest retail connected health rollout in the United States.

Key Metrics (Sept 2019):

Deployment Geography & Store Selection

Store selection followed a strategic framework optimizing for senior population density, demographic alignment, and operational complexity:

State Stores Primary Markets Rationale
Florida 11 Miami-Dade, Broward, Hillsborough Highest concentration of senior population; existing ADT infrastructure; Hispanic market penetration
Georgia 17 Atlanta metro, Savannah Growing senior market; lower competitive intensity; health system integration opportunities
New Jersey 5 Northern NJ (Newark metro) Test market for Northeast corridor; higher insurance reimbursement landscape; Medicare Advantage adoption
Pennsylvania 11 Philadelphia, Pittsburgh metros Large senior population; academic medical center partnerships; health system integration
Texas 15 Houston, San Antonio, Dallas Hispanic demographic alignment; existing Univision partnership; ADT footprint; highest growth market
Deployment Philosophy